The 2018 JD Power two-wheeler study is based on evaluations from 10,102 owners who purchased a new two-wheeler vehicle between March 2017 and October 2017.
A recent study by JD Power has found that younger two-wheeler owners experience higher instances of initial quality problems in their vehicles.
The JD Power 2018 India Two-Wheeler Initial Quality StudySM (2WIQS), released on January 30, 2018, found that younger owners (30 years and younger) experienced higher levels of initial quality problems than owners who were 31 years or older.
According to the study, younger owners experienced a higher number of manufacturing defects/malfunctions problems in three categories – ride & handling, fit & finish and engine.
The study also measured key aspects surrounding the purchase process and found notable differences between the two groups. While more younger buyers used the Internet to shop for a new two-wheeler than older buyers (19 per cent vs. 11 per cent), purchase reasons also differed for the two groups – 19 per cent of younger buyers cited looks and styling as the main purchase reason compared to 12 per cent of older buyers.
Award recipient segments for the most trouble-free two-wheelers included scooters (executive) and motorcycles (economy, executive, upper executive and premium). In the scooter segment, Honda Activa 125 ranked highest among executive models.
In the motorcycle segment, Honda Dream Yuga and TVS Star City Plus ranked highest in a tie among economy models, Hero Super Splendor ranked highest among executive models, Suzuki Gixxer/ Suzuki Gixxer SF won among upper executive models and Bajaj Avenger 220 ranked highest among premium models.
The study measured problems that owners experienced with their new two-wheeler during the first two to six months of ownership. It examined 138 problem symptoms covering seven categories – engine, brakes, gauges & controls, fit & finish, lights/electricals, ride & handling and transmission.