With the inauguration of this warehouse, Volvo Auto India intends to reduce service and repair wait time for customers.
Volvo Auto India has inaugurated a new National Parts Warehouse at Bhiwandi, near Mumbai, as part of their new strategic alliance with DSV Solutions India. With this, the Swedish carmaker aims at providing seamless after-sales service by reducing wait time for customers.
Speaking on the occasion, Charles Frump, Managing Director, Volvo Car India, said, 'I am pleased to announce the opening of our National Parts Warehouse in India today. This will provide World-Class customer service and support our ambition of doubling segment share by 2020. With DSV as our partners, I am confident that we will reduce turnaround time for our customers. The warehouse increases liquidity at the dealers and enables them to concentrate on customers even more.'
Until last year, Volvo brought in all their products to India as Completely Built Units (CBUs). But in October last year, Volvo commenced local production in India. The company also started building their flagship XC90 at that time. Now, however, the company is expected to start producing two more models at the facility in Bengaluru. With that in mind and considering the growth over the last few years, this is a right step in the direction of customer satisfaction.
Currently, Volvo Auto India has around 20 sales/service touchpoints across the country. Apart from the four metro cities, the luxury car maker has a presence in cities like Ahmedabad, Calicut, Chandigarh, Coimbatore, Jaipur, Kochi and more.