Commercial vehicles have become the lifeline for the transport of essential commodities in India with the relaxation of the coronavirus lockdown in India, from the 20th of April. Here’s how Tata Motors is aiming to help its customers out during these trying times.
Tata Motors has announced a global extended warranty initiative to support its customers as a result of the COVID-19 pandemic. Tata commercial vehicle customers will benefit from this initiative with technical support being made available to keep their vehicles running during these challenging times. While this is a global initiative being rolled out by Tata Motors, here’s a look at how Indian customers will benefit from it.
- Free services applicable from the company to new vehicle owners have been extended by two months if these services were to be availed during the coronavirus lockdown.
- If a Tata warranty package will be expiring or has expired during the time of this lockdown, the warranty period has been extended by a period of two months.
- The Tata Suraksha annual maintenance contract has also been extended by two months if it was scheduled to expire within the period of the lockdown.
- The Tata Suraksha AMC has also been extended by a month for free for all customers
- If the Tata Suraksha AMC was scheduled to expire within the lockdown, customers have been given a one-month extension to renew the contract.
- The Tata Support helpline number is active for all commercial vehicle owners who are ferrying essential commodities around the country during the period of the lockdown.
When it comes to Tata’s global commercial vehicle warranty extension schemes, the company is once again offering a two-month extension of the warranty period for customers in South Africa, Middle East, Nepal, Bhutan, Sri Lanka, North-west African countries and Latin American countries for all warranty schemes having expired after March 15, 2020. The same is applicable for its Bangladesh customer base as well, apart from the expiry date being post the 20th of March, 2020. As for its customers in Tanzania, Zambia, Mozambique, Kenya, Uganda, Zimbabwe, Myanmar, Malaysia, Philippines, Vietnam, Thailand, Indonesia the warranty extension scheme is applicable for those customers whose warranty schemes have expired after the 1st of April, 2020.