For now, the five-year warranty is applicable only to those Li-ion models sold from 1st January to 31st March 2021.
In a bid to enhance customer confidence, Hero Electric has announced an attractive five-year standard warranty across its Lithium-ion battery-powered product portfolio. As of now, Hero Electric sells up to five different Li-ion e-scooter models in about 13 different variants. The comprehensive warranty will cover the entire scooter (except the battery and charger) and will be offered to customers at no extra cost (warranty cost has been included in the cost of the scooter).
Initially, though, the five-year warranty is being rolled out as a limited-time offer, applicable only to those Li-ion models that were sold between 1st January and 31st March 2021. If the consumer feedback is positive in this phase, Hero Electric will then consider rolling out the same warranty offer for all its products.
Sharing his thoughts on the announcement, Mr Sohinder Gill (CEO – Hero Electric) said, 'The comprehensive warranty is a confidence-building measure that will eliminate the uncertainty about the trouble-free usage of Hero bikes as well as improve its resale value.'
Of late, Hero Electric has been busy launching extended-range (ER) models in India and forming ties with domestic leasing firms to promote e-scooter leasing.