Mercedes-Benz offers assistance to its flood hit customers in Mumbai

Heavy downpours brought the city of Mumbai and its people to a halt a couple of days ago. While the normal order is being slowly resumed in the city, same can’t be said about thousands of vehicles that were stranded and stalled while tackling waterlogged roads of Mumbai. Luxury cars usually suffer more in such conditions as compared to regular cars – and the repair costs tend to be much more expensive, it goes without saying. In the aftermath of the floods in Mumbai, Mercedes-Benz India has come up with a number of measures to help its flood affected customers.

As per the company, it has ordered a cross-functional task force in place to support the customers whose vehicles have been affected. This cross-functional team will assess the impact and prepare an action plan to repair vehicles in the fastest possible time.  

Among some of the offers that the initiative includes, the recovery of the affected vehicle will be done at the earliest by the firm’s partner Allianz Global. Both Mumbai dealerships will waive off towing charges for cars recovered via Allianz Global. There will be special discounts for spare parts while Mercedes won’t charge customers shipment charges for procuring parts. Neighbouring Mercedes-Benz dealers will also provide trained manpower to Mumbai dealerships for quicker turnaround time.  

Commenting on the company’s initiative, Roland Folger, Managing Director & CEO, Mercedes-Benz India said, “The sudden Mumbai floods were distressing and we hope the situation normalizes soon.  As a customer centric brand, we wanted to extend our customers and our dealer partners in Mumbai, with immediate support in the areas related to AfterSales, including replacement of parts, service and also insurance claims. It is our utmost priority to get the customer vehicles back on the road, at the earliest. We have formed a cross functional task force at Mercedes-Benz India, who are working on a war footing towards this. In addition, Mercedes-Benz India has decided to procure the required parts from Germany and Singapore by air and will not pass this extra shipping cost to our customers. We aim to provide complete peace of mind to the customers round the clock with our benchmark service standards.”