Maruti Suzuki Opens 5,000th Service Touchpoint in India, 1,000 Centres Added in Last 3 Years

Maruti Suzuki has established its 5,000th service touchpoint in Gurugram, India, marking a significant milestone. The brand's goal to provide an easy car ownership experience is demonstrated in its extended network, which now covers 2,500 cities across the country. Maruti Suzuki opened its first service outlet in 1983 and added 1,000 centres by 1997. It gradually expanded the network with 2000, 3000, and 4,000 touchpoints over 7, 8, and 9 years, respectively. Notably, the company added the last 3,000 service centers in three years. In the fiscal year 2023–24, the carmaker opened 400 service stations, the majority of which are located in non-urban areas. This emphasises the company's goal of improving accessibility for customers in remote regions. With its extensive network, Maruti Suzuki claims that it repaired 25 million vehicles in the last fiscal year.

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Commemorating the milestone, Mr. Hisashi Takeuchi, Managing Director & CEO, of Maruti Suzuki India Limited said, 'At Maruti Suzuki, we have always believed in a ‘Customer First’ approach, and it has been our endeavor to provide our valued customers with convenience and delightful car ownership experience.'

He added 'One of the ways to achieve this is to reach as close as possible to our customers so that they have assurance of finding a Maruti Suzuki service touchpoint nearby, whether they are navigating city streets or venturing into remote areas.'

To improve the customer experience and cater to the needs of the modern audience, the company has also adopted services like digital owner's manuals, digitalized job card openings, and multilingual voice BOTs.

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Maruti Suzuki, The Best-selling Car Brand in April 

Maruti Suzuki remained the best-selling car brand in April. It sold more than 1.38 lakh vehicles, a 0.5% increase from the 1.37 lakh units delivered in the same timeframe last year. On the sales chart, Maruti Suzuki was followed by Hyundai, Tata Motors, and Mahindra. With May sales figures around the corner, it remains to be seen if the Baleno manufacturer will maintain its crown.