TVS’s Star City+, Apache RTR 180 and Jupiter have emerged as top performers in J.D. Power 2018.
TVS Motor Company has bagged top honors in J.D. Power 2018 India Two-Wheeler Customer Service Index (2WCSI), Two-Wheeler Initial Quality Study (2WIQS) and Two-Wheeler Automotive Product Execution & Layout (2WAPEAL) studies.
TVS has been ranked number one for the third consecutive year in the J.D. Power 2WCSI for exceptional customer service, which is based on evaluations from 7,436 two-wheeler owners in 45 cities across India.
In the 2WAPEAL Study, TVS products have been ranked number one in each category – TVS Jupiter in scooter segment, Apache RTR 180 in motorcycle premium segment and Star City+ in motorcycle economy segment. On the other hand, 2WIQS Study has ranked TVS Star City Plus as the best quality product in the economy segment.
'It is a special moment for TVS Motor Company to have bagged top honors in the J.D. Power 2018 study, including securing the 1st position in J.D Power India Two-Wheeler Customer Service Index Study 2018, for the third consecutive time. We endeavor to constantly strive and meet the evolving consumer needs and remain focused on providing a superior ownership experience for our customers. This recognition is a testimony to our efforts to deliver absolute customer delight through Total Quality Management. We would like to appreciate our dealers and their employees for consistently delivering best in class customer service,' said KN Radhakrishnan, President & CEO, TVS Motor Company.
Every year, J.D. Power ranks two-wheelers in terms of best in class product quality, best in class quality and best in class service quality through a detailed survey of over 10,000 customers.